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FAQ

How long does delivery take?

All orders are shipped 2nd Class via Royal Mail, orders should be received in 2-3 working days.

How much is delivery?

Delivery within the UK is £2.99 and Internationally £9.99.

What is your return policy?

We do not take back returns on shades purchased. 

Do you ship internationally?

Yes we ship internationally. 

How can I contact you?

You can contact us on either email or Instagram, emails may take up to 1-2 days for an response back & Messages on instagram can be answered within 1-2 hours. 

Email: [email protected]

Instagram: @theshadesstreet

I sent the wrong address, can I change it?

Yes, send a message on our instagram page within 1 hour with the correct address and this can be resolved.